GENERAL TERMS AND CONDITIONS
Below you can find the general terms and conditions of sale and use related to using this website and placing an order via www.bullsandbowls.be. If you have any questions, please contact us by e-mail: email@example.com.
1. Identity of the seller
3. Offer & Order
4. Compliance & Warranty
7. Delivery & Execution
8. Right of withdrawal
9. Force majeure
10. Intellectual property
11. Complaints & Disputes
1. IDENTITY OF THE SELLER
acting as BULLS & BOWLS
Binnenvaartstraat 33 box 501
2.1 Our general terms and conditions apply to the use of the website www.bullsandbowls.be, to every offer and to every order and agreement between Kesar VOF and the customer. By entering into an agreement, you accept these conditions.
2.2 When you place an order on this website, you confirm through the order that you are a natural person of at least 18 years of age. If you are not 18 years old, we ask you to have your order placed by your parents or a legal guardian. If we notice that an order has been placed by a minor, we can refuse this order.
2.3 If special conditions apply in addition to these general conditions, the above also applies to those special conditions. If our general conditions conflict with those special conditions, you can always invoke the most advantageous text.
3. OFFER & ORDER
3.1 If an offer has only a limited period of validity or is subject to certain conditions, this will always be explicitly stated in our offer.
3.2 We always describe as fully and accurately as possible what we sell you and how the ordering process works. In any case, the description is sufficiently detailed to allow you to make a good assessment of the product in question. The product images we use are unedited and a true representation of the products. Depending on which browser and/or screen you use, there may be a color difference between the photos on the site and reality. We cannot be held responsible for this.
3.3 Your order is only complete and the agreement is only final once we have sent you a confirmation by email. We cannot be held responsible for delays in delivery and / or non-delivery of your order if the issuer of your card refuses to agree to payment to BULLS & BOWLS.
3.4 To purchase a product, add this product to your shopping cart. Then you enter your contact details, your billing information and your delivery address. Confirm your order by pressing the confirm order button. This order implies a payment obligation. Payment must be made in advance via Bancontact, iDeal, Visa, MasterCard, Maestro or PayPal.
3.5 Our prices include all taxes, VAT, taxes and services. We can decide to charge the shipping costs in addition to the purchase price. In that case, we always report this before you place your purchase definitively.
4. COMPLIANCE & WARRANTY
4.1 We guarantee that our products conform to your order and that they meet the normal expectations you may have, taking into account the specifications of the product. Of course we also guarantee that our products comply with all existing laws at the time of your order.
4.2 We guarantee the statutory minimum warranty period of two years to the extent that the product does not conform to your order. This means that in the event of defects or defects in the good, it is repaired or replaced free of charge up to 2 years after delivery. As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive, impossible or cannot be carried out within a reasonable period of time, you have the right to demand a price reduction or the termination of the sales agreement.
5.1 The prices of our products include all taxes and VAT. The shipping costs depend on the selected products and the country to which they are sent. These are stated when placing the order and exclude VAT.
6.1 Payment must be made before delivery and can be made via the following payment options: Bancontact, iDeal, Visa, MasterCard, Maestro or PayPal. To ensure a safe online payment and to ensure the safety of your personal data, the transaction data is sent encrypted with SSL technology over the internet. You don’t need specific software to pay with SSL. You can recognize a secure SSL connection by the ‘lock’ in the status bar of your browser.
7. DELIVERY & EXECUTION
7.1 All products are delivered to the address provided by you. BULLS & BOWLS can in no way be held responsible for errors committed by you in entering the delivery and/or billing address, which may lead to delays in delivery or the inability to deliver the ordered products.
7.2 We deliver exclusively in Belgium, the Netherlands, France, Germany and the United Kingdom. The shipping cost depends on the destination country and is stated before you pay for the order.
7.3 When a product is in stock, it will be delivered in 2 to 4 working days at the specified delivery address. The delivery times are indicative, therefore no rights can be derived from this.
7.4 If we cannot deliver on time, we will always notify you before the scheduled delivery time has expired. If we do not do this, you can cancel your order free of charge. In that case we will refund you no later than 30 days after termination.
7.5 BULLS & BOWLS can under no circumstances be held responsible for delays by the delivery person.
7.6 If you receive the goods delivered by us damaged or if they are not in conformity with the products you have ordered, we ask you to confirm this as soon as possible (and within 5 working days after receipt) by email via firstname.lastname@example.org.
7.7 Our shipments are always at our risk. So you don’t have to worry about goods lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transportation and associated costs.
8. RIGHT OF WITHDRAWAL
8.1 The right of withdrawal applies to our non-personalized products. You then have the right to let us know within 14 days of receipt that you want to make use of the right of withdrawal. You can contact our customer service for this via email: email@example.com.
After this notification you have 7 days to return the product. In that case, the return costs are for your account. The full purchase amount, excluding shipping costs for the forwarding, will be refunded as soon as possible and within 14 days after termination of the agreement. Returns must always be returned in the original packaging and in new condition. If we notice that a product from the order already contains traces of use or damage, we can suspend the right of withdrawal and waive a refund. We cannot be held responsible for loss, theft or damage of the product during the return procedure.
8.2 The right to change, return and cancel your order of personalized products will lapse due to the personal nature of the product.
9. FORCE MAJEURE
9.1 In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can suspend our obligations for the duration of the force majeure or terminate the agreement definitively.
9.2 Force majeure is any circumstance, beyond our will and control, that prevents the fulfillment of our obligations in whole or in part. This includes strikes, fire, business failures, energy failures, failures in a (telecommunication) network or connection or used communication systems and / or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other engaged third parties, etc.
10. INTELLECTUAL PROPERTY
10.1 Our website, logos, texts and photos, names and all our communications in general are protected by intellectual property rights which belong to us, our suppliers or other rights holders. It is therefore forbidden to use and / or make changes to the intellectual property rights as described in this article. You may not copy or reproduce logos, photos, texts, drawings or other (visual) material without our prior and express written permission.
11. COMPLAINTS & DISPUTE
11.1 We hope that you are 100% satisfied with your order. If you do have a complaint, you can contact us at firstname.lastname@example.org. We do everything we can to deal with your complaint as quickly as possible and to respond within 2 working days.
11.2 All agreements that we conclude with our customers, regardless of their place of residence, are exclusively subject to Belgian law and in the event of disputes, only the Belgian courts have jurisdiction. If, for reasons of international law, another law applies, the interpretation of the present general terms and conditions will firstly refer to the Belgian Market Practices and Consumer Protection Act.
12.1 BULLS & BOWLS will be extremely careful with all personal information that you provide to us. We therefore attach great importance to the trust you place in us by visiting our site.
12.3 The personal data that you enter on this site will only be used for the following purposes: Customer management: administration of our customers, management of an order for a product via this site, follow-up of delivery and invoicing of these services; Inquire about products or services offered by Bulls & Bowls for direct marketing and advertising.
In order to determine how that website is used, we can also recruit information that allows us to optimize this site and adapt its content so that it better meets your specific needs and to make improvements to products and services.
12.4 BULLS & BOWLS will not transfer your data to third parties without your prior written permission, unless we are forced to do so by applicable regulations or unless this is necessary for the order/purchase placed on our site.
12.5 You have the right to inspect and correct your personal data at any time. You have the right to object, free of charge and without any motivation, to the processing of that data for direct marketing purposes. If your personal data is incorrect, incomplete or irrelevant (or no longer), you can request the correction or removal of it or object to its processing free of charge. For this you can contact us at email@example.com.